Refund Policy

QUESTIONS AND ANSWERS ON REFUNDS AND CANCELLATIONS

1. WHAT IS YOUR RETURN POLICY?
We will, at our discretion, allow for the return or replacement of any product within 30 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 30 day return period. After 30 days all sales are final.


2. WHAT IS YOUR CANCELLATION POLICY FOR RECURRING BILLING PRODUCTS?
You may cancel your recurring billing subscription products at any time.


3. WHAT IS THE DIFFERENCE BETWEEN A REFUND AND A CANCELLATION?
As long as you are within your 30 day grace period, you can request a cancellation for your recurring billing product and no future rebills will be charged to your account. Keep in mind, a cancellation will not generate a refund - it will only stop future rebills.


4. HOW ARE CUSTOMER INQUIRIES HANDLED?
When a customer reaches us by phone or email, our first response is to offer product support for your purchase. In cases where a product is not to your satisfaction for reasons completely beyond our control, we may issue a refund or process a cancellation.

Please Note: Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.


5. WHAT IS THE POLICY FOR RETURNS REQUESTED WITHIN 30 DAYS?
Customers requesting a return within 30 days of purchase may be approved by our customer service team if the customer provides evidence that their case merits a return. In the case of an approved refund or cancellation, please allow up to 10 days before funds appear on your credit card statement.


6. WHAT IS THE POLICY FOR RETURNS REQUESTED AFTER 30 DAYS?
Customers requesting a return after 30 days will be directed to the vendor for technical support. As we understand exceptional circumstances can take place, a credit note can also be offered by the Vendor in some cases. Please contact their support team for further details.